Caratell — Support
Help with accounts, jewellery records, transfers, and the iOS & Android apps.
How can we help?
Contact us directly, delete your account, or browse common questions for Caratell.
Quick answers (FAQ)
How do I record a jewellery purchase?
In Caratell, go to Add Item, attach photos, enter description, purchase date, and seller details, then save.
How do I transfer ownership?
Start a transfer from the item’s detail view. Both parties should confirm. Caratell records transfers but does not replace legal transfer steps required by law.
How do I delete my account?
Use account deletion in the app Settings if available, or email sikander708@gmail.com with subject “Delete my Caratell account”. Cancel any App Store or Google Play subscriptions separately.
How can I export my records?
Use Export in Settings (where available) to download records. Keep your own backups of important documents.
What about privacy and data?
See our Privacy Policy. Avoid putting highly sensitive personal data in public or shared fields.
Report a problem or suspicious activity
If you suspect fraud, theft, or an unauthorized transfer, contact support immediately and consider contacting local authorities.