Caratell — Privacy Policy

Caratell (“we”, “us”, or “our”) provides mobile apps that help users record jewellery purchases, store item details and photos, and manage ownership transfer records between users.

Privacy contact: sikander708@gmail.com

• Account information: name, email address, password (hashed), and profile details you provide.
• Jewellery records: item descriptions, photos, purchase dates, receipts, serial numbers, provenance, and ownership history you enter.
• Transaction & audit data: timestamps, transfer logs, and confirmations between parties.
• Device & usage data: device model, OS version, app version, IP address, crash logs, and interaction data used for security and improvement.
• Permissions-based data: with your consent, camera/photo library access for item images, and notifications if enabled. We only access permission-protected data when needed for the feature you use.
• Support data: messages and attachments you send to support.
• Purchase data: if you buy paid features, Apple or Google process payments; we may receive subscription status and transaction identifiers (not full card numbers).

We use collected data to:

• Provide and operate Caratell (store jewellery records, show ownership history, facilitate transfers).
• Authenticate accounts and secure access.
• Improve the apps, monitor performance, and fix bugs.
• Send service-related messages (account, updates, support). Marketing only where permitted and, where required, with consent.
• Process in-app purchases and manage entitlements via Apple App Store or Google Play.
• Comply with legal obligations and protect users’ rights and safety.

• Your consent (e.g. optional marketing, certain device permissions).
• Performance of a contract (providing Caratell and account management).
• Compliance with legal obligations.
• Legitimate interests (security, fraud prevention, product development), balanced against your rights.

We do not sell your personal data. We may share information with:

• Service providers: hosting, email, analytics, crash reporting, and cloud storage providers bound by confidentiality.
• App platforms: Apple and Google for distribution, payments, and store-required processing.
• Transaction counterparties: other users involved in a recorded transfer.
• Legal requests: when required by law, court order, or legal process.
• Business transfers: in connection with a sale, merger, or acquisition, with notice where required.

Caratell may rely on Apple, Google, and other third-party SDKs (for example analytics or authentication). Those parties process data under their own policies. Review Apple’s and Google’s privacy terms for App Store and Play Store purchases and account data.

Our website may use cookies or similar technologies for security and basic analytics. In the mobile apps we may use device identifiers or SDK analytics for performance and crash diagnostics. You can limit tracking via OS privacy settings (e.g. App Tracking Transparency on iOS) and in-app or system permission controls.

We use reasonable technical and organizational measures to protect personal data, including encryption in transit (TLS), access controls, and industry-standard practices for stored credentials. No system is perfectly secure. Report suspected breaches to sikander708@gmail.com immediately.

We retain personal data as long as needed to provide Caratell, comply with law, resolve disputes, and enforce agreements. After account deletion, we delete or anonymize personal data within a reasonable period, except where retention is required for legal, security, or audit reasons (for example transfer logs).

Depending on your location, you may have rights to access, correct, delete, restrict, or port your personal data, and to object to certain processing.

Account deletion: You may delete your Caratell account in the app (where available under Settings) or by emailing sikander708@gmail.com with the subject “Delete my Caratell account”. We will verify your identity and process the request. Related purchase management (refunds, subscription cancellation) is handled through the Apple App Store or Google Play.

Caratell is not directed to children under 13 (or the minimum age required in your country). We do not knowingly collect personal information from children. If you believe we have collected such information, contact us to request deletion.

Your data may be processed and stored in countries other than your own. Where required, we use appropriate safeguards (such as standard contractual clauses or adequacy decisions) to protect personal data.

We may update this Privacy Policy. The “Last updated” date at the top will change when we do. For material changes we may provide additional notice in the app or by email. Continued use after changes means you accept the updated policy.

Privacy questions, requests, or complaints: sikander708@gmail.com

Support hub: Support